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Frequently Asked Questions

What is your delivery lead time?
What is your return policy?
How secure is my information?
Will I be charged for sales tax?
 How much does it cost for samples?
 Do I need to order a sample?
 How do I place an order?
 What is the minimum order at travertine market?
 Do I need to seal my stone?
 Is sealing difficult?
 What is Limestone?
 What is Marble?
 What is Travertine?
 What are the common finishes of travertine, marble and limestone?
 What are the advantages of natural stone (travertine, marble, granite and limestone)?

 

What is your delivery lead time?

Most  orders for in-stock items will leave our warehouses within 1-3 business day(s). Exact delivery times are dependent on your location or the carrier companies over which we have no direct control. We will send you an e-mail notification once your order has been shipped and if a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

 

What is your return policy?

To ensure satisfaction TRAVERTINE MARKET has a 14 day money back guarantee and will not charge a restocking fee for any returns processed within 14 days of delivery. Most TRAVERTINE MARKET products are returnable however special order items and clearance items are not returnable. Special order items and clearance items will be specified on your estimate.  

 Merchandise that has been damaged, used, installed, broken or altered will not be accepted for return or exchange. Please visit our Return Policy Page page for more details.

 

How secure is my information?

We take industry standard precautions to maintain the security of any information obtained from and about you. We provide you with a secure web page through which to submit your billing information when you join the membership portion of our web site. We maintain your personally identifiable information in a reasonably secure manner including storing such information behind firewalls.

We do not and will not sell disclose or share any of your personal information with any company individual or entity ever! Credit card information is transferred electronically. When purchasing products on our web site, any information you provide will be transferred using a 2048 bit Secure Socket Layer (SSL) and all credit card information is encrypted from the instant it is received, then automatically deleted to ensure no one has access to your information.

 

Will I be charged for sales tax?

We are required by California Law to charge 8% sales tax on all CA state shipping orders. We do not charge sales tax for any of other states.

 

 How much does it cost for samples?

The shipping price for a Free sample is a flat fee of $5.99. In the box you can include up to 4 free samples of any color combination. Always remember that the samples are a small and average representation of the actual product and in most cases not full pieces. Full pieces and individual batches of stone or any natural product may display variation in texture and color.

 

 Do I need to order samples?

 You do not need to order a sample before submitting an estimate to us but we do reccomend it.  We strongly reccomend buyers to order samples of our produts in order to get a better feel of the material you would receive shall you place an order. With a sample in hand you can confirm the color, the texture and the overall look of the material you would like to install. Natural stone samples will only showcase a small portion of the whole pattern within the stone, but we do try our best to include a range of samples that will give you a good idea of the variation of the stone from light to dark. For porcelain and other man-made materials the sample is most often a very accurate representation of the material you would receive. They are simply cuts from the actuall piece.  With that in mind, ordering a sample is reccomended so you can later place your order with confidence. Few items in our store cannot be cut and therefore are not available as samples. Some of those are but not limited to: medallions, waterjet and mosaic borders, and few natural stone mosaics and porcelains. In case you order a sample of an items that is not avalable as a sample we will do our best to send you additional pictures of the item before you purchase. Need a close up picture? Send us a quick message with your email address and we will make sure to reply.

 

 How do I place an order

 Our web site works with a quote system and placing an order with is quite simple. Look for the product or products you would like to order, add those to your quote, enter the quantities you would require of each, fill out your delivery information and click submit. Once your quote is submited we will start working on your project immedially and we will send you a formal estimate including shipping costs to your location. Once you approve the shipping costs, review the order and accept the delivery timetine you can them place your payment within the site. Please note that in few special cases we do contact you over the phone for delivery details. Please visit our GET A QUOTE PAGE for additional details

 

 

 What is the minimum order at Travertine Market?

Most online retailers of natural stone specify a minimum order of 360 sf, or better a pallet of material. We at travertine market are proud to welcome your order no matter the size. Anybody can take advantage of our great online prices. Please note that few exemptions may apply. 

 

 

 Do I need to seal my stone?

It is not necessary to seal natural stone products but it is strongly reccomended. Although it sounds like a pain, it’s a fairly simple process and it’s worth having the extra protection plus it will bring out the color in your tumbled or honed stones. In addition to applying sealant to stone we also reccomend to use a sealant on porcelain productds to give the tile and the grout line a layer of protection.

 

 

 Is sealing difficult?

No. This is something you can leave to a professional but it isn’t difficult to do yourself. There are many different sealers out there; you can choose something that is matte or glossy depending on your preference. Just follow the directions on the bottle, generally they will something like apply a layer of the sealer to your floor, let it soak in for a few minutes, then wipe the excess off and allow a day or two for the floor to fully cure.

 

 What is Limestone?

Limestone is a sedimentary stone composed mainly of grains created from skeletal fragments of marine organisms. Limestone is generally white but can also be found in golds, browns and reds due to iron-oxide impurities, or blues, blacks and grays due to carbon. This stone is considered softer than travertine or marble but still suitable as a building material. 

 

 What is Marble?

Marble is limestone that has metamorphosed meaning the original carbonate mineral grains have re-crystallized. This is usually a result of tremendous pressure on limestone over many generations. Marble has long been popular as a building material as well as for use in the arts. Marble can be polished to a high shine and comes in a variety of beautiful colors.

 

 What is Travertine?

Travertine is formed in water, often hot springs or subterranean rivers or lakes where layers of calcium carbonate and other minerals build up over thousands of years.  As the water recedes gas bubbles form naturally occurring voids in the stone creating a porous, smooth, durable material.  Travertine as a material falls between limestone and marble which is why you may see the names combined at times. Travertine is not only a durable tile but has a unique look that lends itself to many different applications in residences and commercial spaces.  This stone creates a classic look that will never be out of style but will continue to be admired for centuries to come.

 

 What are the common finishes of limestone, marble and travertine?

There are four common finishes used for travertine tile that will create different looks within the same stone:

  • Honed:  This creates a smooth, matte finish that creates a refined look.  Usually associated with a straight edge and fill where the naturally occurring holes in some natural stones are filled with a resin or cement.
  • Tumbled: Travertine tiles are literally tumbled against stones giving the tiles an older, more rustic style.  These tiles will have a rounded edge and create a beautiful old world look. 
  • Polished: The tile is polished to a shine creating the same smooth surface as the honed tiles and most often filled as well with straight edges.
  • Brushed: This finish also creates and more textured and weathered look by brushing the surface of the tile with wire brushes smoothing the edges of the voids and created a soft textured feel, usually with a chiseled or straight edge.

 

 What are the advantages of Natural Stone (Travertine, Marble, Limestone, Granite, etc)?

 

  • Natural stone creates a classic look that never really goes out of style
  • Natural stone can be resurfaced after years of use to look like new
  • The edges of natural stone tile can be bull-nosed since it is the same material & color all the way through
  • No fading of color of course!  Formed outside, it can take sunlight like a champion.
  • Variation in natural stone allows you to create many different and unique looks.
  • Unparalleled beauty- try as you might, it’s difficult to copy the splendor of natural stone
  • Ideal for allergen sufferers
  • Natural Stone naturally repels mold and mildew